Your visit to AB
This is your first visit to the AB? You have been here before but you are not sure about? This is an overview of the house rules!
Time schedule concerts
The hour mentioned on the concert page should – if all goes according to plan - be the correct hour on which the concert starts. Doors open app. one hour before. Mind you: the timing could always change slightly, eg when there is an opening show.
The exact timing will be announced 2 days prior to the concert at the bottom of the concert page. So before you head down to the AB, it's best to take a quick look on our website.
Normally concerts in the main hall start at 8 pm, concerts in the Club at 8.30 pm; we try to make sure that all concerts are finished by 10.30 pm. Exceptions are possible. To see the latest concert details, please visit the concert pages.
Concert postponed or cancelled?
You don't have to exchange your ticket: it remains valid for the new date.
Your ticket will be refunded where it was purchased.
You bought the ticket
- via our website: send the ticket to email@example.com, making mention of your bank account number.
- in the AB Ticket Shop: bring the ticket into the AB Ticket Shop or send it back to Ancienne Belgique, Anspachlaan 110, 1000 Brussels, making mention of your name and bank account number.
- at Fnac: bring your ticket back to Fnac, they will refund your ticket.
Tickets are non-transferable, except via AB’s ticket exchange system (to be found in the concert pages). Ticket buyers will abstain from selling tickets at usurious prices and/or a price that is higher than the presale price. When sold tickets should be on sale at usurious prices and/or a price higher than the presale price, AB can deny the ticket holder access to the concert.
Children aged under 12 years (one child per adult) are allowed free entrance to concerts organised by the AB. Even when the concert is sold out! If you would like to know whether a concert is being organised by the AB, please check the top of the concert page (Organisation). This does however not count for seated concerts in the ABTheatre (you can see this at the concert page) and concerts that are not being organised by the AB.
Smoking Ban in AB
From January 1st 2006, smoking is prohibited in public spaces, including the AB.
The law on safety personnel provides for a strictly advisory function for safety agents. They can point out to people that smoking is prohibited within the AB and ask them to extinguish their cigarettes, but their authority ends there. Under law, they have no right whatsoever to take further action; such action can only be taken by the police or a civil servant authorised to do so.
The Ancienne Belgique works with the Ministry for Public Health, whose officers regularly patrol our venue and issue fines. However, due to a shortage of staff, they are unable to attend every concert, but such patrols will be carried out in the future.
The Ancienne Belgique itself can merely advertise the smoking ban clearly and alert smokers to the ban; its authority does not go beyond this.
Go downstairs at the right side or the left side of the Agora. There you find the individual lockers. Unfortunately the number of lockers is limited. It is best to share lockers or to arrive in time so as to have more luck in finding a free locker, especially in wintertime.
In accordance with the flanking measures of the charter relating to the limitation of hearing damage during musical activities, we hereby inform the audience that the sound level in the hall can exceed 96 dB(A). It is always possible for the audience to have the necessary means of personal protection at their disposal in the AB, earplugs, to provide effective reduction of sound levels.
Out of concern for the well-being of its visitors, the Ancienne Belgique has always taken as many measures as possible to help prevent hearing damage. The applicable noise level standards are strictly adhered to and ear-plugs are made available to all visitors, free of charge.
If you think the concert is too loud, disposable earplugs are available free of charge at the various bars in the building. For the price of one drink token, re-useable earplugs are available from the dispensers in the Agora and at the entrance to the Club.
In order to ensure an even better level of service, from now on, the AB also has a number of professional protective ear muffs for children available for use. These ear muffs can be borrowed for the duration of the concert. Speak to one of the AB stewards at the entrance to our hall if you wish to make use of this service. They will help you further and you will also return the ear muffs to them after the concert. You will be asked for your identity card as bond for lending the ear muffs.
In case of a faint, nosebleed or another discomfort (or possibly more serious things) you can always call upon a steward. They are all trained to give you professional assistance.
AB is labelised « Quality Nights » !
The Quality Nights label gathers nightclubs, concert halls, themed festive events, bars and festivals that take special care of party goers by providing them with useful services relating to their health. AB have acquired this quality label by providing the following: free drinking water at the toilets, low-priced condoms at the toilets, health information brochures, information on safe transport home, trained staff, early warnings on circulation of dangerous drugs, earplugs at two dispensers (at the entrance and at the Agora space).
At some concerts, a Quality Nights stand is present to inform and offer some free services.
For the sake of everyone dogs or other pets are not allowed in the AB.
Photo, video and audio
Photo, audio or videoshooting is prohibited. All equipment that can be used to shoot pictures or record sound are prohibited in the AB.
Rent the AB
You can rent the AB under certain conditions. All information on this subject can be found in the section hall rental.
Send your material labelled with the name of the band, phone number and/or e-mail address to: Ancienne Belgique, attn. Programming Service, Anspachlaan 110, 1000 Brussels. We listen to everything that is sent to us. If we want to arrange something we will contact you. You can always contact us to give your personal opinion but please allow us three weeks before you do so. Bombing us with phone calls, faxes or mails will not get your material on top of the pile.