You can use paper or electronic Sodexo/Edenred* cheques to buy a concertticket at our ticket shop. 
You can use electronic Sodexo cheques on our website to buy a concertticket. Do note: this payment method will not appear if you have a concert voucher or drinking tokens in your basket.

If the total amount for the tickets purchased exceeds the value of the cheques then you pay the difference. No change will be given if the value of your cheque is higher than the price of the ticket. The culture cheques can’t be used for concert vouchers, token voucher.

New: You can now pay online with the digital version of the Sport & Culture Pass from Sodexo. The payment via QR code is made via the mobile application Sodexo4You. 

*Cheques expired on 30/09/2020 & 30/09/2021 have been extended until 30/09/2022.

You can use the consumption* cheques from Sodexo, Edenred & Monizze to buy tickets, a token voucher and a concert voucher at our ticket shop. If the total amount for the tickets purchased exceeds the value of the cheque then you pay the difference. No change will be given if the value of your cheque is higher than the price of the ticket. The cheques can’t be used for online purchases.

*The federal government has decided to extend the validity of the consumption cheques expired on 07/06/2021 until 31/12/2022. 

With a Paspartoe/Uitpas card you can reserve tickets via mail. There are 2 types of Paspartoe/Uitpas cards.

• The ordinary Paspartoe/Uitpas for individuals 
• The Paspartoe/Uitpas for people in poverty or associations working with people in poverty.

With the ordinary paspartoe you can save points or get a discount on tickets with your culture voucher of 6€ (not for sold out concerts).

With the Paspartoe/Uitpas for people in disadvantaged circumstances you can buy tickets at a greatly reduced social rate (sometimes for sold-out concerts as well: AB keeps a small quota of tickets for sold out concerts to give people in disadvantaged circumstances the chance to reserve tickets as well). 

For concerts of €16 or less, you pay only €2, for all concerts from €17 and up, you pay 20% of the full amount. To make use of your discount, send an email to info@abconcerts.be. In your email you mention your ticket number, the concert you want to see and whether you want to use the culture voucher or not. Tickets can only be ordered by mail.  

AB accepts the European Disability Card. The cardholder can take a free companion to the concert he or she has tickets for. Just fill in the assistance form before you come to AB to prove you have a valid card.

As a student at a Brussels institute for higher education, you receive Stuvo cheques via your school. These can be redeemed in our ticket shop for a discount of €10 on a concert of your choosing. This cheque is valid until the end of June 2022.

Upon presentation of their membership card, members of the Brussels Youth Clubs receive € 3 discount* on Club concerts when purchasing a ticket in our ticket shop.

*This discount is only valid for AB concerts, and not for concerts by other organisers. Consult the particular concert page to see who has organised the concert you want to attend.

Now and then, you will see our Club concerts turn up at half price on the website of Arsène 50. Which concerts? We can never tell in advance. So, check their website regularly.

As of March 7, 2022, the Covid Safe Ticket and wearing a mouth mask is no longer mandatory for AB visitors and staff.
AB follows the guidelines linked to the corona barometer.  You can always check its current status here.
 

You can find your ticket online in the 'My concerts' section of your account or in the confirmation e-mail that you received after ordering.  

When a concert is cancelled, we will notify the ticket buyer by e-mail. You will also find all information related to refunding your ticket in this e-mail.

When a concert is postponed, we will notify the ticket buyer by e-mail. Your tickets, will of course, remain valid. Do you want to get a refund of your e-ticket? Then let us know in a reply to the e-mail that you received. You may request a refund no later than 7 days before the rescheduled concert takes place. After that, we will refuse the refund. Did you buy your tickets in our ticket shop or via TicketSwap? Then send a photo of your ticket or your confirmation e-mail from TicketSwap to info@abconcerts.be and mention your IBAN account number.  

You can sell your tickets without a worry via www.ticketswap.be. We have an agreement with TicketSwap and can guarantee you a safe resale. Unless your concert is postponed or cancelled, you are not eligible for a refund.

You certainly can, you don’t even have to tell us. We don’t check names on tickets.  

If you contact us within 1 month after your cheque or voucher has expired, we can renew it once. Unfortunately, if your cheque or voucher expired during the last year then this is not possible. Did you buy a token voucher for a concert that was cancelled or postponed? In that case, we will of course accept it during your next concert.