FAQ Event Pass

1.    What if I have an MIVB-pass or would rather come by auto or bicycle, do I still have to pay the 1 Euro mobility contribution?
The mobility contribution must be paid with every ticket for a concert announced after 1 April 2012.  In order to ensure that those who don't make use of the Event Pass also have a benefit, we've decided to make use of the toilets free of charge as of 1 September 2012. 

2.    What should I do if I lose my concert ticket with the Event Pass code or if it is stolen?
You will receive a duplicate concert ticket with the same Event Pass code. AB can not be held responsible if it should turn out that the Event Pass has been used by an other.

3.    Is my Event Pass still valid after midnight?
De Event Pass remains valid until 6:00 am on the day after the date of the event. If the concert takes place on a Friday or a Saturday then use can be made of the Noctis busses, these depart from Anneessens to 10 destinations in Brussels until 2:30 am.

4.    What if there is no GO vending machine at my tram- or bus-stop?
The Event Pass can be obtained up to 3 days prior to the concert, if a GO vending machine doesn't work then you must try to go to one of the 375 other vending machines.

5.    What happens if I've already collected my Event Pass and only discover afterwards that the concert has been postponed. What happens to my transport ticket?
Then it is not possible to create a new code, these are circumstances beyond our control.

6.    What happens to my Event Pass if the concert is postponed until a later date?
In this case, the voucher numbers remain valid for the new date, as long as no transport ticket has been collected from a vending machine. 

7.    What if a GO vending machine in my metro station is out of order? 
There are multiple machines in every metro station.